ValueLabs Freshers Recruitment | Customer Support Executive (Non Voice Process) | 2018, 2019, 2020 Batch | Hyderabad
ValueLabs Freshers Recruitment in Hyderabad For Customer Support Executive (Non Voice Process) Position. Any Graduates 2018, 2019, 2020 are eligible to apply for this job. More details regarding ValueLabs Hyderabad Freshers Job Openings is given below.
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Company Name: ValueLabs
Job Location: Hyderabad
Job Category: BPO
Job Type: Work From Home
Job Position: Customer Support Executive (Non Voice Process)
No.of Openings: 50
Salary: Upto Rs. 1,75,000/- per annum
Experience: Freshers
Qualification: Any Graduation
Year of Passing: 2018, 2019, 2020 Batch
Job Description:
- ValueLabs is hiring Customer Support Executives who have the passion to start their career in Call center / BPO role.
- Type of Employment: Contract.
- Shifts Timings: Rotational Shift.
- Notice Period: Interested to join immediately.
- Work Location: Work From Home in Hyderabad.
Job Responsibilities:
- Handle customer contacts through non voice channels; gather and verify required information as appropriate.
- Identify customer needs and determine appropriate solutions to resolve all issues and concerns, provide world class customer service.
- Complete system documentation and tasks to assure follow through of appropriate actions.
- Leverage tools and processes (including prepared responses) appropriately.
- Strive to meet defined metrics for productivity, quality, and customer experience. And KPIs.
- Maintain thorough systems, network and product knowledge.
- Other duties as assigned.
Primary Skills:
- Excellent spoken and written English communication skills.
- Excellent Analytic Skills.
- Passionate about customer service.
- Ability to multi-task managing multiple conversations simultaneously.
- Manage customer time / responsiveness.
- Schedule flexibility to work weekends and Night Shifts.
- A high level of empathy and understanding.
- A willingness to take initiative and ownership.
Interview Process:
- Written and Typing Assessment.
- Video Conference Round.
- HR Discussion.