Mphasis Freshers Recruitment | Technical Support Associate | Bangalore
Mphasis Freshers Recruitment in Bangalore For Technical Support Associate. Bachelors Degree candidates are eligible to apply for this job. More details regarding Mphasis Bangalore Freshers Job Openings is given below.
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Company Name: Mphasis
Job Location: Bangalore
Role Category: IT Support
Job Position: Technical Support Associate
Experience: Freshers (0 to 1 year)
Salary: Rs. 2,50,000 – 3,50,000/- per annum
Qualification: Bachelors Degree (Any Stream)
Job Description:
- Mphasis is hiring for Technical Support Associate – Bangalore.
- Job Level – L1 Engineer.
- Shift Timing – Day shift.
Eligibility Criteria:
- Excellent English written and verbal communication skills and any one regional language.
- Basic computer hardware knowledge.
Minimum Skills Required:
- Effective Communication Skills/Clarity in communication.
- Ability to Handle Pressure and display emotional stability.
- Speed and Efficiency.
- Problem Solving ability and logical approach.
- Listening capacity.
- Customer centricity.
- Patience and empathy.
Knowledge and Skills:
- Active demonstration of ownership, time management and multitasking of tools.
- Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations.
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues.
- Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial.
- A+ , N+, MCSA, MCSE Technical certifications would be added advantage.
Job Responsibilities:
The tasks of these Engineers could include one or more of the following:
- Must possess the zeal to demonstrate Customer First culture in every interaction.
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone.
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
Interview Process:
- 2 Mphasis Rounds & 2 Client Rounds (Client 1st round – Soft Skills (SS Round), Client 2nd round – Operations Round).