Amazon Recruitment | Buyer Abuse Team (0-5 years) | Bangalore

Amazon Recruitment in Bangalore For Buyer Abuse Team. Graduates and Post Graduates are eligible to apply for this job. More details regarding Amazon Bangalore Job Openings is given below.

Company Name: Amazon

Job Location: Remote (Hiring office located in Bangalore)

Job Position: Buyer Abuse Team

Experience: 0 to 5 years

Salary: Rs. 3,25,000 – 4,25,000/- per annum

Qualification: Any Graduation, Post Graduation

Job Description:

• Transaction Risk Investigator: Please note that this job is a seasonal role (FTC) for 12 months on the payroll of Amazon.
• Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team.
• Candidates will be responsible for a wide range of duties related to the investigation and elimination of ecommerce risk.
• Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace.
• All candidates will be analytical and capable of succeeding in a fast-paced team environment.
•  The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under limited supervision of the Manager.
• Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
• Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
• The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.
• Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Job Responsibilities:

This includes, but is not limited to:

• Researches and evaluates facts surrounding seller transactions.
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools.
• Documents their actions by providing detailed annotations.
• Communicates with external customers via phone or email during the investigation process.
• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process.
• Understand the issue and make best use of the available resources to resolve it.
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
• Communicate with internal and external stakeholders.
• Understand performance metrics to create analysis for driving business goals.
• Meet predetermined and assigned productivity targets and quality standards.

Basic Qualifications:

• Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response.
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills.
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
• Excellent problem-solving skills.

Preferred Qualifications:

• Demonstrated ability to analyze problems logically.
• Self-disciplined, diligent, proactive and detail oriented.
• Strong time management and organizational skills.
• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.
• Excellent ability to determine situational needs and provide appropriate solutions.

Additional Information:

• Shifts: Rotational (it is a 24×7 shift environment and shifts are rotational – changes every 3-4 months).
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months).

Note:

• Please note that this role requires you to work from home and you need to mandatory be residing in any of the below states.
• Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, Maharashtra, Delhi, Uttar Pradesh, West Bengal, Rajasthan, Punjab.

How To Apply:

• Apply For This Job
  

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