Genpact Virtual Drive | Voice Process (Hindi & English) | Hyderabad

Genpact Virtual Drive in Hyderabad For Voice Process (Hindi & English) On 22nd May 2024. Graduates are eligible for this virtual drive. More details regarding Genpact Hyderabad Virtual Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Virtual Drive

Job Category: BPO

Job Position: Voice Process (Hindi & English)

Experience: 0 to 2 years

Qualification: Any Graduation

Job Description:

• Genpact Mega Virtual Drive For Customer service – Voice roles (English & Hindi) – Hyderabad Location.
• Shifts: Day shift (6 days working).
• Process: Banking Process-Customer Service Voice.
• In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
• Active user of Internet and online applications.

Minimum Qualifications:

• Graduate (Any Discipline).
• Fluency in Hindi and English is mandatory.

Preferred Qualifications:

• Previous experience in a customer service role chat/email/voice.
• Effective probing skills and analyzing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities:

• Respond to customer queries and customers concern.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and advance product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Note:

• Please keep your e-aadhar card available during the interview

Virtual Drive Date: 22nd May 2024

Virtual Drive Time: 11.30 AM to 1.00 PM

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