Genpact Virtual Drive | Voice Process (Hindi & English) | Hyderabad
Genpact Virtual Drive in Hyderabad For Voice Process (Hindi & English) On 27th April 2024. Graduates are eligible for this virtual drive. More details regarding Genpact Hyderabad Virtual Drive is given below.
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Company Name: Genpact
Job Location: Hyderabad
Job Type: Virtual Drive
Job Category: BPO
Job Position: Voice Process (Hindi & English)
Experience: Freshers / Experienced
Qualification: Any Graduation
Job Description:
- Genpact Mega Virtual Drive for Voice Process (English+Hindi) – Hyderabad.
- Shifts: Flexible with any shifts.
- Work Module: Work from office.
- In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
- Active user of Internet and online applications.
Minimum Qualifications:
- Any Graduate except law
- Freshers are eligible
- Fluent in Hindi and English (Hindi is mandatory).
Preferred Qualifications:
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing/understanding skills.
- Analytical skills with customer centric approach.
- You should be able to work on a flexible schedule (including weekend shift).
Job Responsibilities:
- Respond to customer queries and customers concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and advance product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Virtual Drive Date: 27th April 2024
Virtual Drive Time: 11.00 AM to 3.00 PM