Amazon Recruitment | Customer Service Associate (0-5 years) | Delhi / NCR, Noida
Amazon Freshers and Experienced Recruitment in Delhi/NCR, Noida For Customer Service Associate Position. Intermediate, Graduates are eligible to apply for this job. More details regarding Amazon Delhi/NCR and Noida Job Openings is given below.
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Company Name: Amazon
Job Location: Delhi/NCR, Noida
Job Category: BPO
Job Position: Customer Service Associate (International Voice Process)
Experience: Freshers / 0 to 5 years
Qualification: Intermediate, Graduation
Job Description:
- Amazon is hiring for International Voice Process, we invite freshers & experienced candidates both.
- An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Eligibility Criteria:
Candidate should be comfortable with:
- 24/7 shifts with rotational weeks offs.
- Comfortable to work in night shifts.
- Excellent communication skills.
Knowledge & Skills Required:
Communication Skills:
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers.
- Excellent documentation skills.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Ability to concentrate follow customers issues without distraction to resolution.
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
- Work successfully in a team environment as well as independently.
Computer Knowledge/Skills:
- Ability to use a desktop computer system.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
- Excellent typing skills.
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
- Demonstrates an ability to learn in various media.
- Ability to successfully adapt to changes in the work environment.
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Compensation Details:
- Voice INR 3.09 LPA – 3.71 LPA per annum.
Additional Benefits:
- Transport Allowance – Rs. 4000.
- Night Shift Allowance – Rs. 115 per night (If applicable).
- Meal Coupons (Zeta Card) – Rs. 1100.
- Over Time benefits (As applicable).