Accenture Freshers Recruitment | Associate | Gurgaon
Accenture Freshers Recruitment in Gurgaon For Associate Position. Any Graduates are eligible to apply for this job. More details regarding Accenture Gurgaon Freshers Job Openings is given below.
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Company Name: Accenture
Job Location: Gurgaon
Job Category: BPO
Job Position: Management Level – Associate
Salary: Rs. 1,50,000 – 2,50,000/- per annum
Experience: Freshers
Qualification: Any Graduation
Job Description:
- Skill Required: Query Management – Service Desk Voice Support.
- You will be aligned with our Customer Support vertical and help us in managing/resolving customer’s queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- The role is aligned to our Service Desk Voice Support team which is responsible for performing day-to-day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer-raised incidents.
- They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
Eligibility Criteria:
We are looking for individuals who have the following skillset:
- Adaptable and flexible.
Job Responsibilities:
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your expected interactions are within your team and direct supervisor.
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work.
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders.
- You will be required to help in the overall team’s workload by managing your deliverables and help the team when required.
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Note:
- Please note this role may require you to work in rotational shifts.