Amazon Recruitment | Selling Partner Support Associate | Bangalore

Amazon Recruitment in Bangalore For Selling Partner Support Associate Position. Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Bangalore Job Openings is given below.

Company Name: Amazon

Job Location: Remote (Hiring office located in Bangalore/Bengaluru, Karnataka)

Job Position: Selling Partner Support Associate

Salary: Rs. 3,50,000 – 4,00,000/- per annum

Experience: Freshers / Experienced

Qualification: Any Graduation, Post Graduation

Job Description:

• The Selling Partner Support Associate acts as the primary interface between Amazon and our business partners.
• The Selling Partner Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
• The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
• A Selling Partner Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Job Responsibilities:

This includes, but is not limited to:

• The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Basic Qualifications:

• Education: Bachelor Degree in any discipline with 0-10 years of experience.
• Excellent written and verbal communication in English.
• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off).
• Experience within a customer service environment preferred. Desire to expand skills into new areas.
• Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
• Committed seller advocate, drive process & tool improvements.
• Enthusiasm and strong self-motivation.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Embrace constant change with flexibility and good grace.
• Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
• Demonstrates effective communication, composure, and professional attitude.
• Exemplary performance record, particularly with regard to quality & productivity.
• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
• Candidates willing to work on Phone/chat & emails (concurrent blended profile).
• During the first four months (Training & Transition) no unplanned leaves are allowed.
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
• Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME).
• Candidates who are based in Delhi/Bangalore/Kolkata should apply.

Note:

• Once you complete the application, check your email for the application status and complete the assessment (mandatory) if you are eligible.
• Relocation and accommodation: Amazon will not include any relocation bonus/assistance and the process of relocating to the office location has to be borne by the candidate.

How To Apply:

• Registrations are closed
  

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