Tech Mahindra Freshers Recruitment | IT Support | Hyderabad, Pune, Noida
Tech Mahindra Freshers Recruitment in Hyderabad, Pune, Noida For IT Support. Graduates are eligible to apply for this job. More details regarding Tech Mahindra Hyderabad, Pune and Noida Job Openings is given below.
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Company Name: Tech Mahindra
Job Location: Hyderabad, Pune, Noida
Role Category: IT Support
Job Position: IT Support (Voice) – Service Desk
Experience: Freshers (0 to 1 year)
Salary: Rs. 2,40,000/- per annum
Qualification: Any Graduation
Job Description:
- Tech Mahindrais hiring IT Support – Voice (Fresher) – Hyderabad, Pune, Noida.
- Shift Timings: Rotational Shift.
- Working Days: Rotational off.
- Role: Full Time.
- Work From Office Mandatory.
Key Responsibilities:
- End-user questions via phone and email on all IT supported applications.
- First-line investigation and diagnosis.
- Logging and ownership including routing/assigning/escalating in between teams.
- An issue and search the relevant information through tools provided.
- Basic computer/laptop hardware, OS and browser issues remotely, if required access client system via remote desktop tools and troubleshoot to resolution.
- Account Management.
- Ticket during its lifecycle.
- Customer and user satisfaction surveys/call-backs as agreed.
- Personal and Common Mailbox.
- With internal/stakeholder/customer via e-mail/tool.
- Remote assistance on software/application issues via the tool provided.
- KB/KEBD for solutions.
- Reporting on self-workload.
- To SLAs and compliance.