HCL Walkin | Process Associate | Hyderabad

HCL Freshers and Experienced Walkin Drive in Hyderabad For Process Associate On 14th to 15th October 2023. BE, BTech, BCA, BSc, Diploma Graduates are eligible for this walkin drive. More details regarding HCL Hyderabad Walkin Drive is given below.

Company Name: HCL Technologies

Job Location: Hyderabad

Job Type: Walkin

Job Position: Process Associate

Experience: Freshers / 1 to 3 years

Qualification: BE, BTech, BCA, BSc (Computer Science), Diploma (Digital Marketing)

Job Description:

• HCL Mega Walkin Drive For Process Associate – Hyderabad.

Minimum Qualification:

• Bachelor’s Degree required: BE, B Tech, BCA or BSc (preferably Computer Science).
• Diploma in Digital Marketing (Preferred).
• Freshers & 1 to 3 Years of experience, willing to work in 24×7 Environment.

Job Responsibilities:

• Non-Technical Troubleshooting, Provide email and chat support for consulted tickets or hand-offs from other.
• Respond to Customer support queries in accordance with Googles training, standards frameworks and policies, including providing diagnosis, resolution.
• Creating and optimizing multiple Google Ads accounts at scale.
• Use techniques like regression, classification, time series analysis, and anomaly detection to predict outcomes or identify patterns.
• Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels.
• Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs.

Skill Set Required:

Technical skills:

• Experience in Digital Marketing and Campaign Management is an advantage but not a must have.
• Basic understanding of HTML, Javascript & CSS.
• Good understanding of web concepts and development technologies.
• Strong analytical skills.

Good to have:

• Experience in handling troubleshooting on accounts, upselling, Billing and reporting queries etc.
• Experience of other related products with Google Ads including AdWords Editor, Google Analytics etc.

Communication:

• Excellent written and verbal communication skills; can be flexible in adapting to the communication style of the end users.
• Follow communication procedures, guidelines and policies.

Customer Service:

• Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements.
• Ability to work with individuals, companies and large clients.

Salary:

• Freshers Salary – 2.40 LPA.
• Experience Salary – up to 4 LPA (30% hike on last CTC).

Key Skills:

• Troubleshooting
• Email Support
• Customer Service
• Customer Support
• International Non Voice
• Chat Support

Note:

• Interested students may Walkin with two copies of updated resume.
• Please mention Shikha Tanwar on top of your resume.

Walkin Date: 14th to 15th October 2023

Walkin Time: 11.00 AM to 6.00 PM

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