HCL Technologies Freshers Recruitment | Non Voice Process | Chennai
HCL Technologies Freshers Recruitment in Chennai For Non Voice Process. Graduate Freshers are eligible to apply for this job. More details regarding HCL Technologies Chennai Freshers Job Openings is given below.
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Company Name: HCL Technologies
Job Location: Chennai
Job Category: BPO
Job Position: International Non Voice Process (Customer Service)
Salary: Upto Rs. 2,00,000/- per annum
Experience: Freshers
Qualification: Any Graduation
Job Description:
- Urgent openings For Fresher Graduate’s – HCL Ambattur.
- US Shift.
- We are searching for a CSR (Non-voice) who has excellent communication skills and service attitude and wants to make a real impact on the customer service industry.
Eligibility Criteria:
- Any Graduate (Excluding LLB Graduate).
- Only Freshers can apply
- Candidate should be comfortable with night shifts.
- Required excellent communication skills.
- The candidate will be working 10 hours in the US shift (EST time zone) and/or rotational shift (basis business requirements).
Job Responsibilities:
As a CSR in HCL DPO (HCL Digital Process Operations) you will be:
- Answering customers’ inquiries via Chat, Email, and Social Media. providing the right information.
- Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
- Building lasting relationships with clients and other team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately. - Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
- Making sales or recommendations for services that may better suit customers’ needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
How To Apply:
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Registrations are closed