Genpact Virtual Drive | Customer Service Representative (Voice) | Hyderabad
Genpact Virtual Drive in Hyderabad For Customer Service Representative (Voice) On 20th April 2024. Graduates are eligible for this virtual drive. More details regarding Genpact Hyderabad Virtual Drive is given below.
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Company Name: Genpact
Job Location: Hyderabad
Job Type: Virtual Drive
Job Category: BPO
Job Position: Customer Service Representative (Voice)
Experience: 0 to 4 years
Qualification: Any Graduation
Job Description:
- Genpact Mega Opening For Customer Service Process – Hyderabad.
- Languages: English.
- Work Schedule: Rotational shifts, with 2 rotational week-offs.
- Job Type: Full-time, Work from Office.
- Work Location: Hyderabad (Nanakramguda).
- We are currently seeking enthusiastic individuals to join our team as Voice Customer Service Representatives.
- As a Voice Customer Service Representative, you will be responsible for delivering exceptional service to our customers, addressing their concerns, resolving issues, and ensuring a smooth experience with our services.
- If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join us in shaping the future of customer service in the digital payments industry!
Requirements:
- Graduates from any discipline are eligible to apply.
- Excellent verbal communication skills in English.
- Strong customer service orientation and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Willingness to work in rotational shifts, including nights and weekends.
- Basic computer proficiency and familiarity with CRM systems is preferred.
- Prior experience in customer service or call center operations is a plus but not mandatory.
Job Responsibilities:
- Handle incoming customer inquiries via phone in a professional and courteous manner..
- Resolve customer issues promptly and escalate complex cases to higher authorities when necessary.
- Ensure customer satisfaction by delivering high-quality service and support.
- Maintain thorough knowledge of company products, services, and policies.
- Adhere to company guidelines and procedures at all times.
- Meet or exceed performance targets and KPIs set by the management.
- Collaborate effectively with team members and other departments to improve overall customer experience.
Virtual Drive Date: 20th April 2024
Virtual Drive Time: 11.30 AM to 2.00 PM