Genpact Recruitment | Voice / Non Voice Process (0-3 years) | Hyderabad

Genpact Recruitment in Hyderabad For Voice/Non Voice Process. Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad

Experience: 0 to 3 Years

Job Position: Voice/Non Voice Process

Qualification: Any Graduation

Job Description:

• Genpact is inviting applications for the role of Process Associate, Customer Service-Non Voice/Voice Process.
• In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
• Active user of Internet and online applications.

Minimum Qualifications:

• Any Graduate except law.
• Freshers are eligible.

Preferred Qualifications:

• Previous experience in a customer service role chat/email/voice.
• Effective probing skills and analyzing / understanding skills.
• Analytical skills with customer centric approach.
• You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities:

• Respond to customer queries and customers concern.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and advance product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

How To Apply:

• Apply For This Job

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