Genpact Recruitment | Voice / Non Voice Process (0-3 years) | Hyderabad
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Company Name: Genpact
Job Location: Hyderabad
Experience: 0 to 3 Years
Job Position: Voice/Non Voice Process
Qualification: Any Graduation
- Genpact is inviting applications for the role of Process Associate, Customer Service-Non Voice/Voice Process.
- In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
- Active user of Internet and online applications.
- Any Graduate except law.
- Freshers are eligible.
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- You should be able to work on a flexible schedule (including weekend shift).
- Respond to customer queries and customers concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and advance product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.