Genpact Recruitment | Customer Service (Voice) | Pune

Genpact Recruitment in Pune For Customer Service (Voice). Graduates are eligible to apply for this job. More details regarding Genpact Pune Job Openings is given below.

Company Name: Genpact

Job Location: Pune

Experience: 0 to 5 years

Job Position: Customer Service (Voice)

Qualification: Graduation / Bachelors Degree

Job Description:

• Genpact is inviting Applications for Customer Service Voice Roles – Pune.
• Shifts: Flexible with any shift.
• Work Module: Work from office
• In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
• Active user of Internet and online applications.

Minimum Qualifications:

• Graduate/Bachelors Degree preferred
• Comfortable working in a 24/7 work Environment with Rotational shifts.
• Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry
• Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.

Preferred Qualifications:

• Excellent customer service skills and ability to assist in customer inquiries independently.
• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Self-disciplined, diligent, proactive and detail oriented.
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Ability to maintain high levels of confidentiality and data security standards.
• Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
• Keen attention to detail, customer profiling and pattern identification.

Job Responsibilities:

Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:

• Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word.
• Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
• Use available information and tools to validate identity of the caller to safeguard Member information.
• Initiate effective and timely written communication with Members.
• Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
• Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
• Effectively guide Members to navigate online tools and applications to enable uploading of documents.
• Adhere to all policies and procedures while showcasing Member centric servicing ethos.
• Ensure high quality service delivery in a 24/7 environment.
• Take allotted training and execute on action plans discussed during coaching sessions.
• Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs.
• Seek steady improvement according to the QA guidelines.

How To Apply:

• Apply For This Job

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