Flex Recruitment | Global Helpdesk Support (Voice / Non Voice Process) | 2018, 2019, 2020, 2021 Batch | Chennai
Flex Recruitment in Chennai For Global Helpdesk Support (Voice / Non Voice Process) Position. BE, BTech, BCA, MCA, BSc, MSc Graduates 2018, 2019, 2020, 2021 are eligible to apply for this job. More details regarding Flex Chennai Job Openings is given below.
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Company Name: Flex
Job Location: Chennai
Job Position: Global IT Helpdesk (Associate Engineer)
Experience: 0 to 2 years
Qualification: BE, BTech, BCA, MCA, BSc/MSc (Computers/IT)
Year of Passing: 2018, 2019, 2020, 2021 Passed out
Job Description:
- Global IT Helpdesk Associate Engineer position is based out of Chennai location.
- Technical Support role requires good communication skills with basic computer knowledge & networking skills to deliver excellent support.
Eligibility Criteria:
- 60% and above throughout the academics.
- No standing arrears.
- Experience should be 0-2 years.
- Should be willing to work in rotational shifts (including night shifts).
- Should possess good communications Skills.
- Should have experience or knowledge in IT Service Desk / Technical troubleshooting.
- Basic understanding on Operating System (Win 10).
- Basic Networking knowledge.
- Basic knowledge of Email clients, MS Office, Office 365.
Job Responsibilities:
What you’ll do:
- Provide 24/7 IT Support via Chats, Tickets, and Calls.
- L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, SharePoint etc.
- First point of contact to handle IT issues from internal users.
- Troubleshoot technical issues through remote desktop connection.
- Modify email distribution list permissions Modify Active Directory groups.
- Software installations and Repairs.
- Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now.
- Maintain Service Level Agreement for all the tickets.
- Prompt response to the emails received in the shift.
Desired Skills:
Here are a few of our preferred experiences
- Ability to execute normal tasks with little supervision.
- Creative and innovative thinker.
- Problem Resolution Skills.
- Customer Service Oriented.
- International BPO background will be an additional advantage.
Perks and Benefits:
- Medical benefits.
- Paid Time Off.