DXC Technology Recruitment | Technical Support Engineer (0-2 years) | Bangalore
DXC Technology Recruitment For Freshers and Experienced As Technical Support Engineer. Any Graduates are eligible to apply for this job. More details regarding DXC Technology Bangalore Job Openings is given below.
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Company Name: DXC Technology India Pvt Ltd
Job Location: Bangalore
Job Position: Technical Support Engineer (Voice Process)
No.of Openings: 100
Experience: Freshers / 0 to 2 years
Qualification: Any Graduation
Eligibility Criteria:
- Any Graduation with 10+2+3/4 preferably.
- Any Graduate with min 60%.
- 0-2 years in Technical support for a voice-based process.
- Freshers passed out in 2019-20 can also apply having valid Marksheets/Degree.
Job Description:
- Troubleshooting Hardware/Networking/OS related queries for our global customers over phone.
- Previous experience in handling International clients over Email and Chat platform will be preferred.
- Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
- Providing L1/1.5 assistance to the client users over Email & Chat.
- Validating the closure.
Job Responsibilities:
- Working more independently and from a standard protocol to respond to customer issues.
- Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
Desired Skills:
- Person is required to provide 24X7 support on Service Desk responsibilities.
- Resource is required to have good communication skills both verbal and written.
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Apply For This Job.