Deloitte Hiring Freshers in Hyderabad For Technical Support On May 2018

Deloitte freshers job openings in Hyderabad for Technical Support Position. BCom, BSc, BA, MBA, MCom, MSc Freshers are eligible for this job. More details regarding this job is given below.

Company Name: Deloitte

Job Location: Hyderabad

Experience: Freshers

Job Category: IT | Software

Job Position: Technical Support

Qualification: BCom, BSc, BA, MBA, MCom, MSc

Job Description:

• This is a staff position; you will be responsible for supporting application users in a Technical support environment.
• You will troubleshoot and resolve issues related to enterprise web applications.
• You will also support internal/external technical and functional users.
• The successful candidate will have a high level of attention to detail, the ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment.
• This position requires significant customer contact and you must possess excellent communication, consulting, and probing skills to effectively manage client expectations.
• Applicants should be able to function in a close team environment and communicate within the team.
• This is an entry level position and we will train the qualified candidate in the required applications.

Eligibility Criteria:

• Excellent written and verbal communications skills at the business and technical level.
• Ability to interact with individuals at all levels of organizations.
• Ability to work weekends when shift requires.
• Ability to work in shifts.

Personal Characteristics:

• Self-starter with solid analytical and problem solving skills.
• High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment.
• Ability to integrate rapidly with existing team.
• Good personal organizational skills.
• Ability to interact with individuals at all levels of the organization.
• Strong commitment to customer service.

Job Responsibilities:

• Excellent communication skills, written and oral – confident in dealing with all levels of clients, both internally and externally
• Provide personalized customer service by responding to the needs of the customers
• Enter contacts into call tracking system and manage those issues to resolution
• Function in a close team environment and communicate within the team as a single unit
• Knowledge sharing and work flexibility in a close team environment
• Consistently meet client expectations and project deadlines
• Work to develop customer service, probing, and research skills
• Evaluate problems of the customers and provide logical lasting solutions
• Adhering to the project and departmental standards as necessary.
• Contribution to the development of such standards where required.
• Refer more complex issues or reconfigurations to senior specialists.
• Demonstrate capability of handling high work pressure during peak seasons.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Work Timings:

• During your initial training phase you will work week shifts Monday through Friday: 5.30 AM – 2.30 PM / 12.00 PM – 9.00 PM / 9.00 PM – 6AM
• Once trained you could be asked to work (on a fair monthly rotation) any shift to support the teams 24/7 operation; additional shift payments are available for specific unsocial shifts.

How To Apply: Apply For This Job.

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