Dell Walkins BangaloreDell freshers walkin drive in Bangalore for Customer Care Associate position on 20th, 21st, 22nd, 23rd February 2018. Any Graduate, Post Graduate, Under Graduate Freshers are eligible for this walkin drive. More details regarding Dell Walkin is given below.

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Company Name: Dell

Job Location: Bangalore

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Category: BPO

Job Position: Customer Care Associate (Voice Process)

No.of Openings: 15

Qualification: Any Graduate / Post Graduate / Under Graduate

Eligibility Criteria:

  • 0-5 years of experience.
  • 10+2 must have 1 year of international calling experience/2 years of domestic experience.
  • Relevant experience from Customer Service is an added advantage.
  • Good telephone etiquette skills.
  • Good computer skills.
  • Knowledge of products, customer, service, policies and procedures.
  • Working effectively with other teams and departments
  • Problem solving skills.
  • Organizational skills, Time management skills and Communication skills

Job Description:

  • Responds to customer service inquiries regarding company products, features and/or services.
  • Maintains ownership of customer issues directing customer to the appropriate agent when required.
  • Works with various departments to meet maintenance services sales goals through constant process alignment.
  • Works with customers and/or distributors to understand and document customer issues.
  • May be involved in pre or post-sales or both.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).

Job Responsibilities:

  • Maintains ownership of customer issues until problem resolution.
  • May be responsible for pre-sales and post-sales service to customers.
  • Acts as a liaison between the customer and manufacturing, sales, technical support and financial services.
  • Identifies and dispatches available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support.
  • Works under limited supervision with little direction from management and adheres to administrative policies and escalation procedures.

Documents Required:

  • Updated Resume.
  • Govt Photo ID Proof.

Walkin Date: 20th to 23rd February 2018

Walkin Time: 2.00 PM onwards

Walkin Venue:

Dell International Services India Pvt Ltd,
Divyashree Greens, Survey # 12/1, 12/2A,
Challaghata Village, Varthur Hobli,
Kormangla Inner Ring Road,
Bangalore – 560036.

Contact Person: Ajith Abraham / Aswathy S (HR), 91-80-28419110

Company Website: www.dell.com.

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