CGS Recruitment | Associate Technical Support Engineer (0-4 years) | Hyderabad

Computer Generated Solutions (CGS) Freshers and Experienced Recruitment in Hyderabad For Associate Technical Support Engineer Position. Undergraduates, Graduates and Postgraduates are eligible to apply for this job. More details regarding Computer Generated Solutions (CGS) Hyderabad Job Openings is given below.

Company Name: Computer Generated Solutions (CGS)

Job Location: Hyderabad

Job Position: Associate Technical Support Engineer

Experience: Freshers/0 to 4 years

Qualification: Undergraduates, Graduates, Postgraduates

Job Description:

• CGS is hiring for the role of Tech Support Executive in our International Chat Process.
• This role involves providing technical support to international customers, assisting with hardware, software, and networking issues.
• Its a great opportunity for freshers and experienced candidates to grow in a global support environment.

Eligibility Criteria:

• For Freshers: Any Degree, BTech, MBA, MCA.
• Experience: Undergraduate also eligible.
• Work Experience: Freshers to 4 years welcome.
• Excellent communication skills (Fluency in English is a must).
• Basic knowledge of computer hardware and troubleshooting.
• Familiarity with Microsoft Office, VPNs, Active Directory (AD), DNS, DHCP, and network protocols.
• Strong problem-solving skills and a customer-centric attitude.
• Immediate joiners only.
• No leaves allowed during training.

Key Responsibilities:

• Provide technical support to international customers via Chat for issues related to hardware, software, and networking.
• Troubleshoot OS (Windows XP, 8, 10), network protocols (TCP/IP, HTTP, UDP), VPNs, and other technical issues.
• Manage SLAs and resolve issues promptly, escalating when necessary.
• Ensure customer satisfaction by providing effective and timely solutions.
• Log and track technical issues in the ticketing system.

How To Apply:

• Apply For This Job

Hyderabad Jobs: Check Here