Optum Walkin | Customer Service Representative (0-2 years) | Hyderabad

Optum Walkin Drive in Hyderabad For Customer Service Representative On 31st October 2026. Graduates are eligible for this walkin drive. More details regarding Optum Hyderabad Walkin Drive is given below.

Company Name: Optum

Job Location: Hyderabad

Job Type: Walkin

Job Position: Customer Service Representative

Experience: 0 to 2 years

Salary: Upto Rs. 3,00,000/- per annum

Qualification: Graduation (BSc, BCA, BCom, BA, BBA, BMS, BPharma..)

Job Description:

• Optum is hiring for Customer Service Representative.
• Work Location: Hyderabad.

Job Responsibilities:

• Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage.
• Educate patients on pharmacy procedures, prescription benefits, and proper medication usage.
• Guide patients in navigating online pharmacy platforms and mobile applications.
• Resolve issues related to prescription delays, billing, and insurance claims.
• Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter.
• Document all interactions accurately in the system.
• Collaborate with pharmacists, technicians, and other departments for medication-related concerns.
• Escalate complex issues to appropriate personnel when necessary.
• Maintain compliance with HIPAA and other healthcare privacy regulations.
• Handle up to 2.5 concurrency Chats.
• Take chat messages per day from customers who have questions about their health benefits.
• Support secure email inquiries.
• Use personality and our tools to help customers through the health care benefits available to them.

Documents to carry:

• Resume, Aadhaar Card, Passport Size photo Must (Mandatory).

Walkin Date: 31st October 2026

Walkin Time: 11.00 AM to 12.30 PM

Walkin Venue & More Details:

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