Capgemini Hiring Freshers in Bangalore For L1 Support Service Desk On March 2017
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Job Location: Bangalore
Experience: Freshers
Job Category: IT | Software
Job Position: L1 support – Service Desk
Qualification: Any Graduation
Eligibility Criteria:
- Good IT Knowledge.
- Experience in similar role would be an asset.
- Excellent English language skills both verbal and written.
- Working knowledge of ITSM.
- Working knowledge of MS Excel.
- Comprehension of ITIL methodology.
- Very good communication skills.
- Document administration skills.
- Awareness of service management and knowledge management tools.
- Analytical skills to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details.
Job Description:
- Keeps the knowledge base updated and optimized, so that the Service Desk analysts are able to work effectively.
- Ensures knowledge is created, authenticated and approved in accordance with the knowledge management process.
- Regular reporting of the knowledge management tool.
- Supporting Service Desk agents by ensuring quality and trainings.
- Ensures high quality of available knowledge, in terms of consistency and technical merit at the same time assure that the available knowledge is fully understandable for all stakeholders – end users, the Service Desk analysts, and support team members.
- Manages the knowledge validation process and update the knowledge base on regular basis.
- Knowledge Manager provides vast knowledge to the Service Desk and help in developing the knowledge on the Service Desk by identifying required training areas.
- Active support in knowledge transfers, maintaining process documentation including work instructions and procedures, maintaining knowledge sharing web-sites like Talent or Capgemini Wiki; active support of the knowledge transfer process, for knowledge being shifted to the Service Desk.
- Support to designing and reengineering processes on Service Desks.
- Prepare weekly\bi-weekly process updates overview.
- Manages the content of end user facing tools (e.g. Talent, Knowledge base).
How To Apply: Apply For This Job.