Remo Software Walkin Freshers in Bangalore As Technical Support Engineer On 18th to 31st March 2017
Company Name: Remo Software Pvt Ltd
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Job Location: Bangalore
Experience: Freshers
Job Type: Walkin
Job Category: IT | Software
Job Position: Technical Support Engineer
Salary: Rs. 1,00,000 per annum
Qualification: Any Graduation
Eligibility Criteria:
- Only male candidates are eligible.
- Excellent communication skills both oral and written is a must.
- Flexibility to work through 24X7 environment.
Job Description:
Remo Software is looking for dedicated and customer-focused Technical Support Representatives who can play a vital role in ensuring that our customers get the most out of our software by providing step by step solution. This role includes:
- Effective communication with customers via Phone, Live Chat, Tickets and Email to resolve functionality or performance issues encountered with Remo products.
- Identifying root of the problems and providing answers to customers by researching.
- Troubleshooting product related problems and explaining the best solution as desired by customer.
- Understanding the queries and responding to them promptly.
- Record, track and document support cases, generate problem reports in Issue Tracing system.
- Manage escalation issues that require specialized technical expertise or additional management attention.
- Document and communicate customer issues, including enhancement and feature requests, to the Testing and Development teams.
- Review users guides, manuals, FAQs and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information.
Documents Required:
- Updated Resume.
- Govt Photo ID Proof.
Walkin Date: 18th to 31st March 2017
Walkin Time: 11.00 AM to 3.00 PM
Walkin Venue:
Remo Software Pvt Ltd,
18/10, Saleh Center, Cunningham Road,
Bangalore – 560052.
Contact Person: Anita, 91-7022649574
Company Website: www.remosoftware.com