Amazon Walkins HyderabadCompany Name: Amazon

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Position: Customer Service Associate

Salary: Rs. 1, 73,000 – 3,80,000/- per annum

Qualification:

  • Minimum qualification: 10 + 2.
  • Any Graduate / Post Graduate.

Job Description:

  • An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  • Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
  • Additional Benefits: Transport Allowance, Sodexo meal vouchers, Night Shift Allowance, Over Time Benefits, and Performance Incentives.
  • Willingness to work in 24×7 environment.

Desired Skills:

Communication Skills:

  • Excellent communication skills (written and verbal).
  • Ability to communicate correctly and clearly with all customers.
  • Excellent documentation skills.
  • Ability to concentrate follow customers issues without distraction to resolution.
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
  • Work successfully in a team environment as well as independently.
  • Good comprehension skills ability to clearly understand and state the issues customers present.

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
  • Ability to approach problems logically and rationally.
  • Action oriented and self-disciplined.
  • Organized and detail-oriented.
  • Ability to quickly and effectively prioritize work time in various departments to meet business need.
  • Ability to maintain composure in highly escalated situations.
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
  • They will be creative and analytical problem solvers with a passion for excellent customer service.

Computer Skills:

  • Ability to use a desktop computer system.
  • Excellent typing skills.
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
  • Demonstrates an ability to successfully navigate websites.
  • Demonstrates a proficient knowledge of email applications.
  • Demonstrates an ability to learn in various media.
  • Ability to successfully adapt to changes in the work environment.
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.

Customer Focus Skills:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with a diverse customer base.
  • Demonstrates conflict resolution, negotiation, and de-escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  • Ability to determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Documents Required:

  • Updated Resume.
  • 1 Passport size photograph.
  • Original Govt Photo ID Proof.

Walkin Date: 6th to 9th September 2017

Walkin Time: 10.00 AM to 3.00 PM

Walkin Venue:

Amazon Development Centre India Pvt Ltd,
Raheja Mind Space, Building No. 9, 9th and 10th Floor,
Opposite to Westin Hotel,
Phase 2, Hitec City, Madhapur,
Hyderabad – 500081.

Contact Person: HR

Company Website: http://careers.amazon.in/

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