Amazon Recruitment | Virtual Customer Service Associate (0-5 years) | Bangalore

Amazon Recruitment in Bangalore For Virtual Customer Service Associate Position. 10+2, Any Graduates are eligible to apply for this job. More details regarding Amazon Bangalore Job Openings is given below.

Company Name: Amazon

Job Location: Bangalore

Job Category: BPO

Job Position: Virtual Customer Service Associate

Salary: Rs. 2,35,000 – 3,84,800/- per annum

Experience: 0 to 5 years

Qualification: 10+2, Any Graduation

Job Description:

• Employment Type: Full Time/Contract.
• Education: 10+2 mandatory.
• Shifts: 24×7 (5 day working week with 2 consecutive days off  – The off days change based on business requirement).

Basic Qualifications & Requirement:

• Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
• Night Shift is mandatory as the team works 24×7.
• To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
• Test is not compatible on mobile phone.
• Post receiving the link the assessment has to be completed within 24 hrs.
• It is mandatory to have excellent English communication skill to be eligible for this voice role.

Preferred Qualifications:

• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Action oriented, self-disciplined and organized
• Ability to communicate clearly with both internal and external customers
• Excellent comprehension skills – ability to clearly understand and address customer issues appropriately
• Excellent composition skills – ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Excellent Communication and typing skills
• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure ‘Work-like’ environment with no disturbance during the work hours.
• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail-oriented.
• Ability to quickly and effectively prioritize work time in various departments to meet business need.
• Ability to maintain composure in highly escalated situations.

Additional Benefits:

• Zeta Meal Card – INR 1100/month i.e. INR 13200/- PA.
• Internet Allowance – INR 1250/month i.e. INR 15000/- PA.
• Health insurance benefits up to 5.0 Lacs.
• Night Shift Allowance – INR 150/shift.
• Overtime Allowance as per business requirement.

How To Apply:

• Registrations are closed
  

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