Amazon Recruitment | Seller Support Associate (0-5 years) | Bangalore

Amazon Recruitment in Bangalore For Seller Support Associate Position. Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Bangalore Job Openings is given below.

Company Name: Amazon

Job Location: Bangalore

Job Position: Seller Support Associate NA – Work From Office

Salary: Rs. 3,00,000 – 4,00,000/- per annum

Experience: 0 to 5 years

Qualification: Any Graduation, Post Graduation

Team Description:

• The Selling Partner Support (SPS) team at Amazon is looking to hire candidates who can excel in a office Environment.
• The SPS team acts as the primary interface between Amazon and our 3rd party Sellers and Vendors.
• Sellers are our 3P customers that join the ‘Selling on Amazon’ program which in turn enables both individuals and businesses to sell their products and inventory on Amazon Marketplaces.
• When one registers as a Vendor, Amazon becomes a full-time distributor of your products. We buy and store the inventory, and take care of everything from shipping and pricing to customer service and returns.
• India as a region support different marketplaces in India, NA, EMEA & APAC.

Job Description:

• The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
• The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.
• The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
• A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

Job Responsibilities:

This includes, but is not limited to:

• The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Basic Qualifications:

• Education: Bachelor Degree in any discipline with 0-5 years of experience.
• Excellent written and verbal communication in English.
• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off).
• Candidates willing to work on Phone/chat & emails (concurrent blended profile).
• Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME).
• During the first four months (Training & Transition) no unplanned leaves are allowed.
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
• Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME).
• Candidates who are based in Bangalore only should apply.

Additional Information:

• Information security: You should be will to sign a undertaking pertaining to do’s and don’ts in accordance to the data Security policy
• Relocation and accommodation: Amazon will not include any relocation bonus/assistance and the process of relocating to the office location has to be borne by the candidate.
• Ergonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspace

How To Apply:

• Registrations are closed

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