Amazon Recruitment | Digital Devices and Alexa Support | Hyderabad, Pune, Delhi / NCR

Amazon Freshers and Experienced Recruitment in Hyderabad, Pune, and Delhi/NCR For Digital Devices and Alexa Support Position. 10+2, Any Graduate, Post Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad, Pune, and Delhi/NCR Job Openings is given below.

Company Name: Amazon

Job Location: Hyderabad, Pune, and Delhi/NCR

Job Position: Digital Devices & Alexa Support

Salary: Rs. 3,20,000 – 3,80,000/- per annum

Experience: Freshers/Experienced

Qualification: 10+2, Any Graduation, Post Graduation

Job Description:

• Amazon is hiring For Digital Devices & Alexa Support @ Hyderabad, Pune and Delhi.
• An Amazon Digital & Device Alexa Support Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
• Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Eligibility Criteria:

• Minimum qualification should be 10 + 2, Comfortable working in Night Shifts with excellent English communication skill.
• Excellent English communication is mandatory.

Preferred Criteria:

• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure ‘Work-like’ environment with no disturbance during the work hours.
• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service.

Knowledge & Skills Required:

Desired Skills:

• Action oriented, self-disciplined and organized.
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards.
• Ability to communicate clearly with both internal and external customers.
• Excellent comprehension skills – ability to clearly understand and address customer issues appropriately.
• Excellent composition skills – ability to compose grammatically correct, concise, and accurate written responses.
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
• Excellent Communication and typing skills.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail-oriented.
• Ability to quickly and effectively prioritize work time in various departments to meet business need.
• Ability to maintain composure in highly escalated situations.

Additional Benefits:

• Zeta Meal Card INR 1100 Per month i.e. 13,200/- PA.
• Night Shift Allowance INR 150/Night.
• Overtime Allowance as per company policy.
• Internet Reimbursement Up to INR 1,250 Per month on submission of bills.
• Desktop Provided by Amazon for Work.
• Five days working.
• Night Shifts.
• Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000 under the floater benefit scheme.

Note:

• Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off (The off days change based on business requirement).

How To Apply:

• Registrations are closed

Hyderabad Jobs: Check Here

Pune Jobs: Check Here

Delhi Jobs: Check Here