Amazon Recruitment | Customer Support (Work From Home) | Karnataka

Amazon Recruitment in Karnataka For Customer Support (Work From Home) Position. 10+2, Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Karnataka Job Openings is given below.

Company Name: Amazon

Job Location: Remote (Hiring office located in Mangaluru/Mangalore)

Job Position: Customer Support (Work From Home)

Salary: Rs. 2,75,000 – 4,20,900/- per annum (Salary is based on Scores/Experience)

Experience: 0 to 5 years

Qualification: 10+2, Any Graduation, Post Graduation

Job Description:

• Amazon is hiring for Customer Support – Work from Home – Karnataka.
• Virtual Customer Service (VCS) – It is a Work from Home model for India CS.
• VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.
• It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
• An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
• Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Eligibility Criteria:

• Minimum qualification is 10+2. Any graduate/ PG is eligible to apply.
• Should be flexible to work in shifts.
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards.
• Ability to communicate clearly with both internal and external customers.
• Good comprehension skills – ability to clearly understand and address customer issues appropriately.
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
• Good typing skills.

Knowledge and Skills Required:

Communication Skills:

• Excellent communication skills (written and verbal).
• Ability to communicate correctly and clearly with all customers.
• Excellent documentation skills.
• Good comprehension skills ability to clearly understand and state the issues customers present.
• Ability to concentrate follow customers issues without distraction to resolution.
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
• Work successfully in a team environment as well as independently.

Computer Knowledge/Skills:

• Ability to use a desktop computer system.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Excellent typing skills.
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.
• Demonstrates an ability to learn in various media.
• Ability to successfully adapt to changes in the work environment.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail-oriented.
• Ability to quickly and effectively prioritize work time in various departments to meet business need.
• Ability to maintain composure in highly escalated situations.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service.

Additional Perks and Benefits:

• Over time and night shift allowance.
• Internet allowance – 1250 Per Month.
• Sodexo – Zeta meal – 1100 Per Month.
• Insurance.

Please read the complete JD before you apply:

• To apply & complete the assessment, you will need a laptop/PC with Webcam and headphone with good microphone.
• Do not apply from mobile phone or Tablet.
• Assessment should be attempted in an undisturbed environment with Stable internet connection (minimum 20 Mbps).
• Assessment should be attempted only on a laptop/ desktop with functioning web camera & usage of Headphone with microphone is must Must be proficient in English.
• Complete the Assessment in One Sitting – Assessment will take 2-3 Hours.

How To Apply:

• Registrations are closed

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