Amazon Recruitment | Account Health Support Specialist (0-5 years) | Hyderabad

Amazon Recruitment in Hyderabad For Account Health Support Specialist Position. Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.

Company Name: Amazon

Job Location: Hyderabad

Job Position: Account Health Support Specialist (AHS) – Work From Office

Experience: 0 to 5 years

Salary: Rs. 3,50,000 – 4,25,000/- per annum

Qualification: Graduation

About the team:

• Are you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon?
• Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online.
• By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform.
• Today, more than 50% of Amazon’s total unit sales come from third-party selection.
• The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers).
• We obsess over providing world-class support to Sellers selling on the Amazon platform.
• We strive to predict the Seller’s needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.

Job Description:

• The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager.
• Individual problem-solving and analytical skills are used to authenticate sellers complex transactions and accounts.
• The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment.
• Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy.
• All candidates will be analytical and customer service oriented with a keen eye to details and identifying problem statements that hamper seller experience.
• As an AHS Specialist, you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals.
• You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics.
• Major part of your daily activities includes inbound and outbound calling to our Sellers to assist and support them over phone.
• The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing.

Basic Qualifications:

• Graduation degree or equivalent.
• Business proficient fluency in both written and verbal English and Hindi languages.
• Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.
• Ability to compose a grammatically correct, concise and accurate written and verbal response.
• Strong soft skills with the ability to effectively communicate for win-win solutions.
• Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.
• Ability to maintain high levels of confidentiality and data security standards.
• Flexibility to work during bank holidays and peak period.
• History of teamwork and willingness to roll up one’s sleeves to get the job done. Fun to work with!
• Genuine and intense customer focus.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in English.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Ability to maintain high levels of confidentiality and data security standards.

Preferred Qualifications:

• Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers.
• Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
• Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.
• Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills.
• Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.
• Teammate capable of learning and sharing knowledge in global environment.
• Demonstrate flexibility to work overtime hours as per business requirement.
• Desired skill-sets include MS Office Application Excel and Internet Explorer/Mozilla Firefox.

Additional Information:

• Shifts: Rotational (it is a 24×7 shift environment and shifts are rotational – changes every 3-4 months).
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months).

How To Apply:

• Apply For This Job

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