Accenture Recruitment | Service Desk Non Voice Support (0-2 years) | Bangalore
Accenture Recruitment in Bangalore For Service Desk Non Voice Support. Any Graduates are eligible to apply for this job. More details regarding Accenture Bangalore Job Openings is given below.
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Company Name: Accenture
Job Location: Bangalore
Experience: 0 to 2 years
Job Category: BPO
Job Position: Customer Service – Inbound (Service Desk Non Voice Support)
Job Designation: Management Level – New Associate
Qualification: Any Graduation
Job Description:
- You will be aligned with our Financial Services, banking and capital market vertical and will be helping us with tax preparations, insurance coverage and investment portfolios.
- You may be required to resolve customer queries and provide correct and relevant information.
- You will be working as a part of Customer service – Inbound team which is accountable to handle customer enquiries and provide correct and relevant information, assist in complaints resolution, cross sell products and generate leads to ensure customers have access to information and support 24/7.
- This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
- The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
- Good to have skills: Financial Tracking and Reporting, Microsoft Excel, F&A Analytics, Good communication Skills, Interpersonal skills, Time Management, Influencing/persuation skills.
Job Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor.
- In this role you will be given detailed instructions on all tasks.
- The decisions that you make impact your own work and are closely supervised.
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Apply For This Job.