Accenture Recruitment | Customer Service New Associate (0-1 year) | Mumbai

Accenture Recruitment in Mumbai For Customer Service New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Mumbai Job Openings is given below.

Company Name: Accenture

Job Location: Mumbai

Job Position: Customer Service New Associate

Experience: 0 to 1 year

Qualification: Any Graduation

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA’s.
• Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support.
• The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
• The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
• They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for?

• Written and verbal communication.
• Prioritization of workload.
• Commitment to quality.
• Agility for quick learning.
• Ability to perform under pressure.

Skill Required:

• Query Management – Service Desk Voice Support.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts.

How To Apply:

• Registrations are closed

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