Genpact Virtual Drive | Chat Process | Hyderabad
Genpact Freshers Virtual Drive in Hyderabad For Chat Process (Hindi & English) On 9th February 2024. Graduates are eligible for this walkin drive. More details regarding Genpact Hyderabad Virtual Drive is given below.
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Company Name: Genpact
Job Location: Hyderabad
Job Type: Virtual Drive
Job Category: BPO
Job Position: Chat Process (Hindi & English)
Experience: Freshers
Qualification: Any Graduation
Job Description:
- Genpact Mega Virtual Drive for Customer Service – Domestic Chat (Hindi & English) Process.
- Work Model: Work from office.
- Shifts: Flexible to work in any shifts (24×7).
- In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
- Active user of Internet and online applications.
Minimum Qualifications:
- Graduate (Any Field).
- Only Freshers are eligible.
- Fluent in English and Hindi.
Preferred Qualifications:
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- Excellent proficiency with written English and with neutral English accent.
- You should be able to work on a flexible schedule (including weekend shift).
Job Responsibilities:
- Respond to customer queries and customers concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and advance product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Note:
- Please keep your E-Aadhar card handy while appearing for the interview.
Virtual Drive Date: 9th February 2024
Virtual Drive Time: 11.00 AM to 1.00 PM