HCL Technologies Recruitment | Graduate Trainee | 2022, 2023 Batch | Bangalore, Hyderabad, Chennai, Noida

HCL Technologies Recruitment in Bangalore, Hyderabad, Chennai, Noida For Graduate Trainee Position. BSc, BCA Graduates of 2022, 2023 Batch are eligible to apply for this job. More details regarding HCL Technologies Bangalore, Hyderabad, Chennai, Noida Job Openings is given below.

Company Name: HCL Technologies

Job Location: Bangalore, Hyderabad, Chennai, Noida

Job Position: Graduate Trainee (Service Desk)

Qualification: BCA, BSc (CS, IT)

Year of Passing: 2022, 2023 Passouts

Job Description:

• HCL Technologies is hiring for Graduate Trainee (Service Desk).
• To maintain high login Efficiency (Availability) for customers.
• To resolve tickets within agreed SLA of ticket volume and time.
• To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases.
• To update worklogs and follow shift for escalation process and process compliance.

Eligibility Criteria:

• 60% throughout in 10th,12th and UG.

Key Responsibilities:

• To maintain high login Efficiency (Availability) for customers.
• To resolve tickets within agreed SLA of ticket volume and time.
• To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases.
• To update worklogs and follow shift for escalation process and process compliance.

Required Skills:

• Good Communication with International Voice Support experience.
• Basic knowledge on MS office.

How To Apply:

• Registrations are closed

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