Amazon Recruitment | Investigation Representative (Work From Home) | Andhra Pradesh

Amazon Recruitment in Andhra Pradesh For Investigation Representative (Work From Home) Position. Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Andhra Pradesh Job Openings is given below.

Company Name: Amazon

Job Location: Andhra Pradesh (Virtual)

Job Position: Investigation Representative (Work From Home)

Qualification: Graduation, Post Graduation

Job Description:

• Amazon is hiring for Investigation Representative – ROW IB (Work From Home) – Andhra Pradesh.
• ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs.
• Our teams’ objective is to provide the accurate resolution to all the sellers and fulfillment centres.
• This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company.
• Come help build a world class services with Amazon.in’s customer centric focus applied to the Seller experience.
• The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met.
• An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner.

Key Responsibilities:

• Effectively communicate in a clear and professional manner at all times.
• Provides/ expedites prompt and efficient service to Amazon customers/partners team.
• Effectively manage sensitive cases by reporting up the escalation matrix.
• Demonstrate excellent time-management skills.
• Maintains or exceeds targeted performance metrics.
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

Basic Qualifications:

• Associate’s degree or above, or Master’s degree or above.
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams.
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive).

Preferred Qualifications:

• Experience with advanced use of SQL for data mining and business intelligence, or experience in creating process improvements with automation and analysis.

A day in the life:

• An Investigation Representative is responsible for conducting assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools.
• This requires high level of ownership throughout investigation life cycle by facilitating flow of information, reporting progress and identifying blockers & providing resolutions.
• An Investigation Representative will insist on high standards by effective deep dive to summarize findings and proposing solutions by identifying gaps and risks in current mechanisms.

About the team:

• Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations.
• Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres.
• The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management.

How To Apply:

• Apply For This Job

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