Zoho Corporation Recruitment | Technical Support Engineer | Chennai

Zoho Corporation Recruitment in Chennai For Technical Support Engineer Position. Graduates, Post Graduates are eligible to apply for this job. More details regarding Zoho Corporation Chennai Job Openings is given below.

Company Name: Zoho Corporation

Job Location: Chennai

Job Position: Technical Support Engineer

Qualification: Graduation, Post Graduation

Job Description:

• Zoho Corporation is hiring for Technical Support Engineers.
• Answer customer queries about product features and capabilities through phone, e-mail & chat.
• Efficiently troubleshoot technical issues reported by customers and assist them with in-product and third party configurations.
• Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt resolution.
• Work closely with the Engineering and Product Management teams to escalate critical issues and provide suggestions for product enhancement.
• Coordinate with various internal teams during an incident, communicate the status effectively till resolution.
• Consistently meet SLA and other key performance metrics.

Eligibility Criteria:

• Excellent verbal and written English communication skills
• Attention to detail and a strong desire to learn
• Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
• Should be flexible with all modes of Support – Email, Live chat and Calls
• Experience in Technical Support Engineer/Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
• Basic knowledge of Networking and Active Directory.

Note:

• Only the shortlisted candidates will be notified of the further interview process.

How To Apply:

• Registrations are closed
  

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