Wipro Hiring Freshers in Bangalore As Engineer On April 2017
Company Name: Wipro
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Job Location: Bangalore
Experience: Freshers
Job Category: IT | Software
Job Position: Engineer (Central Service Functions)
Qualification: BE, BTech
Job Description:
- Excellent in Communication Skills, that is English.
- Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
- Work as a team member, providing support to colleagues as and when required.
- Should be flexible and ready to work on Voice supports.
- Engineer should be ready to work in Shift 24 /7.
- Awareness on the hardware and OS.
- Sound knowledge of windows 8 .1 and windows 7.
- Should have knowledge on the SLA and ticketing system.
- Answer help desk lines.
- Handle Help Desk ticketing system, log the ticket on behalf of end user.
- To take the CSAT survey.
- Follow up on the incidents.
- To prepare the Dashboards needed for Day to Day Operation.
- Should have knowledge of work and excel.
- Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard softwares, Antivirus.
Job Responsibilities:
- As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space.
- You are expected to apply know-how with minimal or broad supervision and be involved in implementation, integrated testing, debugging and documentation and may be required to work as on-call support or in shifts.
Desired Skills:
- Hardware Modelling, Desktop Support, CSAT.
Mandatory Skills:
- Antivirus
How To Apply: Apply For This Job.