Wipro Freshers Recruitment PuneWipro Freshers Recruitment in Pune For IT Service Desk Associate Position. Graduates, Post Graduates are eligible to apply for this job. More details regarding Wipro Pune Freshers Job Openings is given below.

Latest Off Campus Drives Across India: March 2024
Company Location Position Apply Link
Today Walkins Across India Multiple Positions Check Here
Top MNCs Across India Internships Apply Here
TCS Across India Trainee (2024 Batch) Apply Here
TCS BPS Across India Trainee (2024 Batch) Apply Here
Accenture Across India Packaged App Development Associate (2023, 2024 Batch) Apply Here
Amazon Across India Multiple Positions Apply Here
Accenture Across India Multiple Positions Apply Here
Wipro Across India Multiple Positions Apply Here
Cognizant Across India Multiple Positions Apply Here
Infosys Across India Multiple Positions Apply Here
Genpact Across India Multiple Positions Apply Here

Company Name: Wipro

Job Location: Pune

Job Position: IT Service Desk Associate (Service Desk Analyst)

Experience: Freshers

Qualification:

  • Any Graduation (BE, BTech, BCA, BSc, BCom, BA, BBA, BHM, BMS, BFA, BArch…)
  • Any Post Graduation (MTech, MCA, MSc, MCom, MA, MBA, MCM, MFA, MArch…)

Job Description:

  • Work Location – Hinjewadi Phase 2, Pune.
  • Looking for candidates from Pune only.
  • Work Mode – Work From Office (5 Days).
  • Shift Timings – (Rotational – Includes Night Shifts).
  • One Way Transport Provided.

Eligibility Criteria:

  • Any Fresher Graduate can apply (Technical or Non-Technical).
  • Should be comfortable to Work From Office in rotational Shifts.
  • Should have excellent English Communication Skills.
  • Should be Basic understanding of Troubleshooting, VPN , Active Directory etc.
  • Should have all documents ( Graduation Marksheets / Govt. ID’s Etc.)

Job Responsibilities:

  • Opens, logs, prioritizes, assigns, and closes calls logged.
  • Asks the End User for all relevant information concerning the call made or issue reported.
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
  • Routes the enquiries to Resolver Groups as appropriate.
  • Re-routes misdirected calls.
  • Escalates tickets which have not been resolved by SD.
  • Provides status and updates on tickets to authorized users.
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

How To Apply:

  • Registrations are closed

Pune Jobs: Check Here