VMware Hiring Freshers 2015 in Bangalore
Company Name: VMware
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Job Location: Bangalore
Experience: Freshers
Job Category: IT
Job Position: Technical Support Engineer
Qualification: Any Graduates
Job Description:
- You will be providing support to VMware customers, using Air Watch solutions, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
- To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
- Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Job Responsibilities:
- Resolve customer’s issues via the telephone, email or Webex session.
- Reproducing issues in-house and responding back in a timely manner.
- Regular follow ups with customers with recommendations, updates and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Focus on an area of technical specialization and attend technical trainings.
- Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
How To Apply: Apply For This Job Online.