TIBCO Software Freshers Recruitment | Associate Support Engineer | Pune
TIBCO Software Freshers Recruitment in Pune For Associate Support Engineer Position. BE, BTech, ME, MTech, MCA Graduates are eligible to apply for this job. More details regarding TIBCO Software Pune Freshers Job Openings is given below.
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Company Name: TIBCO Software India Pvt Ltd
Job Location: Pune
Job Category: IT | Software
Job Position: Associate Support Engineer
Experience: Freshers
Qualification: BE/BTech/ME/MTech (CS, IT), MCA
Job Description:
- The Global Support organization at TIBCO provides technical Product Support services to our customers.
- Permanent Position with TIBCO.
- Please apply if you are comfortable with rotational shifts (including night shifts).
Eligibility Criteria:
- Bachelors/Masters degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 0-1 years of relevant IT experience.
- Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
- Good understanding of Unix and Windows operating systems and ability to simulate/debug problems on these.
- Working knowledge of several of these technologies: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage.
- Good knowledge of databases (Oracle/SQL Server/DB2) and proficient in writing / analyzing SQL queries.
Job Responsibilities:
- Training will be provided on TIBCO BW or TIBCO EMS or TIBCO products.
- Understand the product issues reported by the customer and reproduce them locally in the support lab.
- Attempt to own and manage urgent issues from a technical standpoint with minimal assistance.
- Create Change Requests (CRs) for the defects/enhancements reported by the customer.
- Work on the assigned TIBCO products (maybe more than one) and build proficiency in all areas of those products.
- Create Knowledge Base articles (FAQ/Solutions) for the issues that have repeat value.
Note:
May need to work in the following shifts on a rotation basis:
- APAC / Early morning shift (4:30 am – 1:30 pm IST).
- EMEA shift (12:30 pm – 9:30 pm IST).
- US East shift (3 pm – 12 am IST).
- US West or night shift (9:00 pm – 6 am IST).