Thomson Reuters Hiring Freshers in Bangalore As Systems Engineer On June 2017

Company Name: Thomson Reuters

Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software

Job Position: Systems Engineer

Qualification: BE, BTech, ME, MTech, MCA

Job Description:

• Level 1 Support is responsible for triage, trouble shooting, resolution and escalation as per service levels and documentation.
• Candidate will be responsible for providing first level support in the management, monitoring and control of the TR Services as defined by the responsibilities of the Team.
• The position will involve shift work, covering services provided globally on a 24x7x365 basis.

Job Responsibilities:

• To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner
• To ensure that all work is carried out in accordance with the requirements of the Quality Management System operated in the respective site
• To identify and report deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed.
• To carry out scheduled system software and hardware upgrades as directed through the Change Management System.
• To liaise with internal and external customers answering queries and resolving service issues in a timely and professional manner.
• To ensure personal awareness of and adherence to established Incident Management, Change Management, and Problem Management procedures.
• To produce routine daily logs, exception reports and to produce reports on major service incidents.
• To ensure that customers and respective help-desks receive timely and accurate advice of service problems.
• To ensure correct referral and escalation of such issues

How To Apply: Apply For This Job.

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