Thomson Reuters Hiring Freshers in Bangalore As Systems Engineer On June 2017
Company Name: Thomson Reuters
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Job Location: Bangalore
Experience: Freshers
Job Category: IT | Software
Job Position: Systems Engineer
Qualification: BE, BTech, ME, MTech, MCA
Job Description:
- Level 1 Support is responsible for triage, trouble shooting, resolution and escalation as per service levels and documentation.
- Candidate will be responsible for providing first level support in the management, monitoring and control of the TR Services as defined by the responsibilities of the Team.
- The position will involve shift work, covering services provided globally on a 24x7x365 basis.
Job Responsibilities:
- To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner
- To ensure that all work is carried out in accordance with the requirements of the Quality Management System operated in the respective site
- To identify and report deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed.
- To carry out scheduled system software and hardware upgrades as directed through the Change Management System.
- To liaise with internal and external customers answering queries and resolving service issues in a timely and professional manner.
- To ensure personal awareness of and adherence to established Incident Management, Change Management, and Problem Management procedures.
- To produce routine daily logs, exception reports and to produce reports on major service incidents.
- To ensure that customers and respective help-desks receive timely and accurate advice of service problems.
- To ensure correct referral and escalation of such issues
How To Apply: Apply For This Job.