Thomson Reuters Hiring Freshers in Bangalore As Application Support Engineer On December 2017

Thomson Reuters freshers job openings in Bangalore for Application Support Engineer position. BE, BTech, MCA Freshers are eligible for this role. More details regarding this job is given below.

Company Name: Thomson Reuters

Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software

Job Position: Application Support Engineer

Qualification: BE, BTech, MCA

Eligibility Criteria:

• Application support experience on Unix (Linux/Solaris) OS platform.
• Basic Knowledge of Network, Storage and Backup concepts.
• Good to have knowledge on Job schedulers like Cron / AutoSys.
• Basic knowledge of Database concepts.
• Familiarity with ITIL, ISO and BCP concepts.
• Security Awareness.
• Reporting and Service Delivery terminology.
• In depth knowledge of IT products and technologies.
• Good soft skills including influencing, presentation, facilitation and meetings, management and feedback.
• Ability to multi task with attention to detail.
• Willingness to learn and Positive service attitude.
• Excellent Team skills, with ability to listen and contribute to discussions and meetings.
• Customer and service focused, with determination to meet their needs.
• Knowledge of IT infrastructure, change management methodologies, problem solving methodology.
• Keen interest in learning and expanding knowledge of Operating systems, protocols, Thomson Reuters applications and products, and in pursuing a career within Operations.

Job Description:

• Level 1 Support is responsible for initial triage, trouble shooting, resolution and escalation as per service levels and documentation.
• Candidate will be responsible for providing First level application support in the monitoring, management and control of the TR Services as defined by the responsibilities of the Team.

Job Responsibilities:

• Monitor and manage the delivery of Thomson Reuters Technical Operations 1st level to meet or exceed agreed service levels on a 24 X 7 X 365 basis. (current site coverage is only 12 X 7 X 365).
• Good knowledge on Unix platform.
• Monitors DataScope and Content Technology applications and provide end to end incident management as an incident manager.
• Manages and owns 1st level problem diagnosis, escalation and restoration of service.
• Owns Incident Management, Incident Coordination and Incident Communication for 1st level incidents n portfolio of infrastructures.
• Liaise with the broader Tech Ops world for the business and application teams.
• Achieves maximum system availability and timely completion of the scheduled production workloads.
• To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner.
• To ensure correct referral and escalation of such issues.
• To produce routine daily logs, exception reports and to produce reports on major service incidents.
• To ensure personal awareness of and adherence to established Incident Management, Change Management, and Problem Management procedures.
• Produces and maintains documentation as per departmental document control standards, including support documents, project plans and status reports with a focus on process improvement.
• Identifies and reports deficiencies in systems, service and procedures and ensure that they are updated where necessary.
• Acts as advisor to group and may become actively involved, as required, to meet schedules and resolve problems.
• Provides diagnostic and troubleshooting support for systems, applications and customers.
• Proactively ensures all routine and non-routine events are completed in a timely manner.
• Initiates and coordinates follow-up on outstanding application, system and network problems with appropriate teams.
• Drives projects as assigned to ensure completion on schedule and within scope.
• Facilitates communication between shift personnel, platform groups, management, and non-Data Center groups as needed to maintain the established service level agreements.
• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
• Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems.
• Interact with Client-facing staff such as Technical Account Mgmt Teams, TRCS, SCT, etc.
• Highly motivated individual, with a positive aand pro-active attitude to work and willingness to make changes to improve operational efficiency through innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere.

How To Apply: Apply For This Job.

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