Teradata Hiring Freshers in Hyderabad As Technical Support Specialist Intern On December 2017
Teradata freshers job openings in Hyderabad for Technical Support Specialist Intern position. BE, BTech Freshers are eligible for this role. More details regarding this job is given below.
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Company Name: Teradata
Job Location: Hyderabad
Experience: Freshers
Job Category: IT | Software
Job Position: Technical Support Specialist Intern
Qualification: BE, BTech (Computers, Electronics)
Eligibility Criteria:
Minimum Required Qualifications:
- Associates degree in Computer Science or an electronics technology discipline.
- Conceptual understanding of Intel-based computer hardware architectures.
Preferred Qualifications:
- Bachelor’s degree in Computer Science or an electronics technology discipline or equivalent experience.
- Experience in Host software (MVS, VM etc).
- Advance knowledge of Teradata, Linux, UNIX, Windows, mainframe operating systems (VM/MVS, etc).
- Teradata Database experience.
- Teradata Certification.
- Advance knowledge of disk array architecture.
Desired Skills:
- Clear understanding of contractual policies and development.
- Using verbal and written communication skills, to prepare and deliver presentations when required.
- Strong oral, written and call handling skills.
- Excellent interpersonal skills.
- Excellent customer service and satisfaction skills.
- Strong facilitation and team skills.
- Perform simple to complex analyses with the use of a personal computer.
- Flexibility in a multi-managed working environment.
- Flexibility to work in 24×7 rotational shifts.
Job Description:
- This center has 7×24 high volume support center environment.
- The TSS staff provides the incident management along with technical/functional knowledge necessary to resolve customer’s (both internal and external) problems.
- The TSS will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer.
- The TSS must develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.
- The TSS will be required to have both strong technical and interpersonal skills.
- The TSS will work directly with the customer, on-site Customer Engineers and the Teradata Global Support Center Engineers to understand the problem, capture appropriate failure information and search knowledge for complex known solutions using available systems, tools, and resources to resolve the customer’s problems.
Job Responsibilities:
- Responsibilities include but are not limited to; Software, application and hardware troubleshooting, system diagnosis and analysis, customer satisfaction, asset management and individual development for mission critical customer support.
How To Apply: Apply For This Job.