Tech Mahindra Recruitment | Customer Care Associate (0-2 years) | Bangalore
Tech Mahindra Freshers and Experienced Recruitment in Bangalore For Customer Care Associate Position. Graduates are eligible to apply for this job. More details regarding Tech Mahindra Bangalore Job Openings is given below.
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Company Name: Tech Mahindra
Job Location: Bangalore
Job Category: BPO
Job Position: Customer Care Associate
Experience: Freshers / 0 to 2 years
Qualification: Graduation
Job Description:
- Tech Mahindra is hiring for Customer Support – Kannada, Assame, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region.
- WFO ( TechM E-city Location).
- 6 Days workings.
Roles and Responsibilities
- Handling the calls with good communication skills professionally.
- Can speak fluently in Kannada, Hindi and English languages as per region.
- Exceptional phone manner
- Patient centric and Excellent interpersonal and communication skills
- Knowledge of medical terminology is a plus.
- Ability to apply knowledge of CC procedures and carry out tasks accordingly.
- Be a self-starter with attention to detail.
- Must be flexible, organized, and function well under pressure.
- Log in hours (Total hours 9:00:00 hrs & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
- Documenting all the calls.
- Quality & AHT to be maintained as per process requirement.
- Always be updated with the Process knowledge.
- Should take initiatives & be flexible for the changes.
- Basic knowledge on Computer skills.
Desired Skills:
- Excellent verbal communication skill in Kannada, Assame, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region without major MTI for Voice process.
- Good Knowledge of Operating Systems.
- Multitasking and coordination skills, Ready to work in 24/7 Shifts
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Respond quickly to customer requests/needs to maintain a high level of customer satisfaction.
Salary:
- Freshers – Upto 2.4 LPA.
- Experience – Upto 2.7 LPA
How To Apply:
-
Registrations are closed