Tata Communications JobsCompany Name: Tata Communications

Job Location: Pune

Experience: Freshers/Experienced (0 to 3 years)

Job Position: Customer Service Executive

Qualification: BE, BTech (IT, EXTC)

Eligibility Criteria:

  • Knowledge of TDM /Voip technologies.
  • Switching, Transmission, IP  knowledge.
  • Hands on switch experience preferably Sonus.
  • Complaint Management, 24×7 NOC operations.
  • Protocol: SS7, SIP.
  • Responsible to Manage the shift for International Voice NOC.
  • Good analytical skills and required excellent communications skills.

Job Description:

  • The incumbent would be responsible for Handling International wholesale /Retails Voice carrier /customer’s complaints at Level 2 NOC.
  • Candidate required for International Voice Noc with solid knowledge about International Voice transit services business support team.

Job Responsibilities:

  • Voice complaint troubleshooting & resolution with help of various telecom tools
  • Network Monitoring and analysis.
  • Proactive network alarm analysis and reporting.
  • Initiate and participate in various CSAT activities.
  • Escalation/incident  handling and management from service assurance perspective till the closure of incident.
  • Co-ordination with various internal stake holders and as well external international customers for problem resolution.

How To Apply: Apply For This Job.

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