Tanla Solutions Freshers Recruitment | Technical Support Engineer | Bangalore
Tanla Solutions Freshers Recruitment in Bangalore For Technical Support Engineer Position. BE, BTech, MTech, BCA, MCA Graduates are eligible to apply for this job. More details regarding Tanla Solutions Bangalore Job Openings is given below.
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Company Name: Tanla Solutions
Job Location: Bangalore
Job Category: IT | Software
Job Position: Technical Support Engineer (Intern/Fresher)
Experience: Freshers
Qualification: BE, BTech, MTech, BCA, MCA
Job Description:
- Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.
- Provide support to internal / external customer while adhering to the set SLA parameters.
- Carryout initial troubleshooting, replicate, test and resolve incidents that were logged by customers.
- Monitor key accounts performance and take proactive measures.
- Ensure apt utilization of platform resources with optimum performance outputs.
- Collaborate / coordinate with other teams in identifying / resolving customer issues.
- Capture and document all queries / concerns via the ticketing tool / email / other available means.
- Responding to customers via various communication channels and to provide timely revert / updates / notifications.
- Maintain regular tracker(s) and publish reports to all stakeholders.
- Ensure 100% adherence to teams and organizational processes.
- Time accounting.
- Ticket management.
- Customer response and engagement.
- Cross-functional communication and coordination.
- Compliance and SOPs.
Desired Skills:
- Excellent communication (written & verbal) and interpersonal skills.
- Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive.
- Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions.
- Proactive, self-motivated and should be a team player.
- Flexible to work in 24×7 environment- Ability to plan and organize.