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Job Location: Bangalore

Experience: Freshers/Experienced (0 to 5 years)

Job Category: IT

Job Position: Developer Associate

Qualification: BE, BTech, MTech, MCA (With 65% and above)

Desired Skills:

  • Very Good Communications skills.
  • Sound Analytical and problem solving skills.
  • Sound Fundamentals of Computer Science.
  • Ability to handle customer expectations & escalations.
  • Prior Knowledge of HCM  is an added advantage.
  • Good hands on experience with SAP technologies like ABAP, WebDynpro for ABAP, ABAP OO.

Job Description:

  • Make existing HCM solution implementations a Success with SAP Customers Worldwide.
  •  Support HCM customers  on new releases and  existing releases
  • Maintenance and Message solving: Analysis of customer and internal messages. Differentiate between customizing errors, program errors, development requests and consultancy. Contribute to de-escalation of escalated customer messages and customers.  Improve product quality and participate in development activities as part of product maintenance (e.g. quality improvement projects and program corrections).
  • Product Ownership: Take on responsibility for the product (design, coding, documentation, etc.). Stabilize and improve the product based on customer inputs (topic/sub-topic). Maintain notes and knowledge base. Handover execution.
  • Mentor role: Take responsibility for mentoring new employees. Help, organize and motivate other colleagues. Ensure that the new employees are well trained on the IMS procedures and processes (Quality aspects/HR policies/Admin, etc.)Review the work done by the team members and suggest improvements, if any.
  • Be able to handle difficult customers and communicate effectively the action plan and next steps for the solution independently.  Be conversant with the message solving and maintenance processes.
  • Co-operate closely with development as well as other support organizations for subsequent corrections and developments (e.g. Up/Down porting of notes, increasing the solution share of Primary Support, etc.).  Willingness to provide on call duties.
  • Should be able to work in highly motivated team environment.
  • Take complete ownership of Product and has potential to address customer issues and queries.
  • Be able to provide expert guidance on customer enhancements.
  • Be able to support and drive customer connection program (whereby we enhance product with standard developments and enhancements).

How To Apply: Apply For This Job