Salesforce Recruitment | Associate Technical Support Engineer | 2023 Batch | Bangalore, Hyderabad
Salesforce Recruitment in Bangalore and Hyderabad For Associate Technical Support Engineer Position. Engineering Graduate of 2023 Batch are eligible to apply for this job. More details regarding Salesforce Bangalore and Hyderabad Job Openings is given below.
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Company Name: Salesforce
Job Location: Bangalore, Hyderabad
Job Position: Associate Technical Support Engineer
Experience: Upto 12 Months
Qualification: Engineering Graduate
Year of Passing: 2023 Passouts
Job Description:
- Salesforce is hiring for Associate Technical Support Engineer – Bangalore and Hyderabad.
- The Associate/Proactive Monitoring Engineer is a customer-focused expert and is responsible for Salesforce.com’s handling and execution of high severity cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.
- The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support.
- This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.
The ideal Proactive Monitoring Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving skills, is able to learn new technologies quickly, and uses their time efficiently. - As a Proactive Monitoring Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment.
Eligibility Criteria:
- 2023 Engineering Graduate.
- Upto 12 Months of Work experience.
- Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired.
- Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required.
- Expertise in Database and relational data structures is good to have.
- Large scale, multi-tenant production environments.
- API Programming or Software Development.
- Software Design Lifecycle.
- Be a dependable, motivated, self-starter, with the ability to work independently when required.
- Previous experience working with scripting languages and/or APIs is a bonus.
- Previous Marketing Cloud experience is a bonus.
- Marketing Cloud Email Specialist Certification is a bonus but not required.
Job Responsibilities:
- Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers.
- Manage support cases on a daily basis, including transfers from other regions.
- Track and maintain all customer communications and case documentation in Service Cloud.
- Respond to customer-reported issues in a timely manner, per service level agreements.
- Communicate progress of resolution/status in a timely fashion, per service level agreements.
- Manage escalations and expectations, for both customers and internal staff.
- Collaborate with technical support teams in other Salesforce Clouds as needed.
- Identify situations where professional services may be warranted.
- Follow established support processes and procedures.
- Identify improvements for improved customer experience.
- Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
- May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position.
Note:
- We operate 24×7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week.
- While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri).
- AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time).
- EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time.
- APAC hours – 5.30 AM IST onwards.
- Work hours are subject to change depending on Business needs.
How To Apply:
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Registrations are closed