Mphasis Freshers Recruitment | Technical Support Associate (0-1 year) | Pune
Mphasis Recruitment For Freshers and Experienced in Pune As Technical Support Associate. Any Graduates are eligible to apply for this job. More details regarding Mphasis Pune Frehsers Job Openings is given below.
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Company Name: Mphasis
Job Location: Pune
Experience: Freshers/0 to 1 year
Job Category: BPO
Job Position: Technical Support Associate
Salary: Rs. 2,00,000 – 2,50,000/- per annum
Qualification: Any Graduation
Job Description:
- Shifts: 24/7.
- 2 Rotational weekly offs.
- 9 Hours Login (With 1 Hour Break).
Eligibility Criteria:
- Non Engineering Graduate.
- Experience: 0 to 1 years of Technical Support Voice Experience.
- Good Communication written & Verbal skills.
- Ability and willingness to learn.
- Must have great interpersonal skills and ability to perform under pressure.
- Courteous with strong customer service orientation.
- Should be willing to take up challenges and go extra mile to perform work responsibilities.
Technical Skills:
- Basic Computer Hardware and applications Knowledge.
Behavioral Skills:
- Ability to maintain composure and focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of client appointments while adapting to customer requests. - Demonstrated ability to communicate complex technical concepts in simple language.
- Excellent customer service skills
- Ability to work in various shift hours.
- Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
Job Responsibilities:
- Respond to customer queries via inbound calls within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions.
- Remote desktop troubleshooting.
- Escalate complex incidents / requests to upstream technical groups.
- Level 1 troubleshooting mainly related to desktop/OS, Active directory, DNS, DHCP, O365, Exchange related, End devices, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Apply For This Job.