Microland Job Openings For BE, BTech Freshers in Bangalore On November 2016
Company Name: Microland Limited
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Job Location: Bangalore
Experience: Freshers
Job Category: IT | Software
Job Position: Service Desk Executive – Infra Space industry
Qualification: BE, BTech
Year of Passing: 2015 Passouts Only
Technology Skills:
- Basic knowledge of PC/laptop hardware and associated external/internal components.
- Basic knowledge of Operating Systems and associated applications.
- Basic understanding of internet connections, VPN and networking concepts.
- Knowledge & understanding of email clients like outlook and other messaging platforms.
Communication/Soft Skills:
- Very good communication skills with ability to interact with Global Customers.
- Ability to comprehend queries, request, issues of the caller/user.
- Ability to communicate well with resolver groups/Level 2 Teams/SMEs.
- Ability to understand and follow defined processes.
- Ability to operate tools/systems as per SOPs.
- Ability to communicate in the right format for the client/user to understand the context.
- Take ownership of assigned tasks and drive them to closure.
- Ability to perform call triage.
Job Responsibilities:
- Service Desk executive role involves in- bound calls, out bound calls with Global Customers, managing email box interacting with clients / users through chat services (Enterprise Level).
- Capture basic information related to PC/Laptop hardware and assign the tickets to respective teams for resolution.
- Capture basic information on Messaging/email clients, error messages and route tickets appropriately.
- Verify connectivity issues pertaining to internet connection/VPN/LAN/Intranet.
- Collect information required for further troubleshooting of issues by L2 teams.
- Resolve Level 1 Technical issues by guiding the client/user over a call/email/chat.
- Escalate tickets to the next level team/resolver groups, track and follow-up for closure.
- Review and follow up on action items till logical closure.
How To Apply:
- Interested candidates forward your resume to RiteshNB@microland.com with the following details.
- Name, Contact Number, Year of Passing, Aggregate, Current Location, Locality (if in Bangalore).