IMI Mobile Walkin BTech Freshers 2018 in Hyderabad As Technical Support Engineer On 19th January 2019
IMI Mobile freshers walkin drive in Hyderabad for Technical Support Engineer Position On 19th January 2019. BE, BTech Freshers 2019 are eligible for this drive. More details regarding IMI Mobile Walkin Drive is given below.
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Company Name: IMI Mobile Pvt Ltd
Job Location: Hyderabad
Experience: Freshers
Job Type: Walkin
Job Category: IT | Software
Job Position: Technical Support Engineer
Qualification: BTech (CSE, IT)
Year of Passing: 2018 Passouts
Eligibility Criteria:
- Freshers who has basic idea on SQL Server with knowledge on Linux and Networking concepts (Need to prepare on these topics for the interview).
- Candidates should have fluency in Speaking English and Hindi.
Job Description:
- Monitor, analyze and address reliability & performance issues of servers and network elements including applications hosted.
- Handling calls & emails of internal & external customers to fulfil the requirements and address concerns on IMI offered services.
- Managing tickets seeking support from next level support groups & vendors and ensure uninterrupted services with seamless support aiming customer satisfaction.
- Service Level Reporting (ServiceRequests, Incidents, Problems & Change Requests) to support certifications like ITSM, QMS, ISMS
- Service Request & Incident Management with in ITSM tools like ServiceNow, Tivoli SmartCloud Control Desk.
- Server & Service Alert configuration Monitoring tools like OP Manager, Applications Manager, Zabbix & Nagios.
- SLA Management for time keeping of Service Uptime, Response & Resolution SLA[s].
- Service Handovers from Project Management/Deliveries Teams Transition & GAP Analysis
- Knowledge of SQL, Networking, & Linux basics.
- Knowledge on VAS, GSM & SS7 should be an added advantage.
- Knowledge on NOC or DevOps.
- Excellent written & verbal communication skills with phone etiquette.
- Willingness to work in rotational shifts (24x7x365 team).
Documents Required:
- Updated Resume.
- Govt Photo ID Proof.
How To Apply: Apply For This Job and Directly Walkin to below mentioned venue.
Walkin Date: 19th January 2019
Walkin Time: 10.00 AM to 2.00 PM
Walkin Venue:
IMImobile Pvt Ltd,
Plot No. 770, Road No. 44,
Jubilee Hills,
Hyderabad – 33.
Contact Person: HR
Company Website: www.imimobile.com.