IBM Recruitment | Technical Support Associate (0-2 years) | Across India

IBM Recruitment Across India As Technical Support Associate Position. Bachelor’s Degree candidates are eligible to apply for this job. More details regarding IBM India Job Openings is given below.

Company Name: IBM

Job Location: Across India

Experience: 0 to 2 years

Job Position: Technical Support Associate

Qualification: Bachelor’s Degree

Job Description:

• As Technical Support Associate, you are responsible for configuring, managing and installing vmware vcenter, Update Manager, vsphere 6.x, vROPS, DVS, Exsi patching and vm creation, Issue resolution, setup new infrastructure.

Required Technical and Professional Skills:

• 0-2 years of experience in Technical Support Associate role
• Experience to manage urgent customer issues are resolved in the most timely and effective manner possible
• Ability to work well in a fast-paced environment
• Expertise to handle various tasks or projects with changing priorities.
• Proficient in time management and prioritization skills
• Ability to utilize available time efficiently in order to achieve effective and efficient results
• Knowledge to assemble a complete and accurate problem/symptom description of reported issues.
• In-depth experience to listen to and work with customers in real-time to resolve issues.
• Working experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

Preferred Technical and Professional Skills:

• Knowledge in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Ability to identify basic hardware parts and aware of basic hardware concepts.
• User level familiarity with at least one e-mail client – Outlook, Notes etc.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Find opportunity and implement process improvements.
• Ability to meet a set of defined account agent productivity measurement.
• Flexibility around working in shifts.

Job Responsibilities:

• Performing installation, implementation, customization, operation, recovery and performance tuning.
  Deep knowledge and experience virtual environment administration (based on VMware technology/ Microsoft Hyper V).
• Craft a service performance, usage report and respond to issue requests.
• Support day to day L2 VMware Servers issues.
• Carry out DHCP Administration and collect all the required information as per the compliance checklist and remediate the reported vulnerabilities.
• Confirmed hands on Experience of network protocol (TCP/IP).
• Provide recommendations to improve virtual infrastructure, and address/lead critical issues and root cause analysis.
• Consistent track record in the implementation and execution of documented support processes and can direct others in same.
• Demonstrable experience in raising changes, attending calls, Coordinate with various service lines, execute the change, document. Maintains and monitors servers and its performance.

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